FAQs
Frequently Asked Questions (FAQs)
1. What is Viral Technology?
Viral Technology is an Indian-based online store offering the latest trending gadgets, accessories, and products at the lowest prices. We are committed to delivering top-quality items and a smooth shopping experience to our customers across India.
2. Are your products genuine?
Yes, all our products are 100% genuine and tested for quality before shipping. We partner with trusted suppliers to ensure authenticity and customer satisfaction.
3. Do you offer free shipping?
Yes, we provide free shipping on most orders across India. Any applicable shipping charges (if any) will be clearly displayed at checkout.
4. How long does delivery take?
Orders are usually processed within 1-2 business days. Delivery times vary depending on your location but typically range from 4 to 8 working days.
5. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to track your package directly on our website or the courier’s tracking page.
6. What payment methods do you accept?
We accept all major payment methods including UPI, credit/debit cards, net banking, and popular wallets. Cash on Delivery (COD) may also be available on selected products.
7. Do you offer Cash on Delivery (COD)?
Yes, COD is available for most pin codes across India. You’ll see the option at checkout if your location is eligible.
8. Can I return or exchange a product?
Yes, we offer a hassle-free 7-day return or exchange policy for eligible products. The item must be unused and in its original packaging. Please contact us at viraltechnologystore@gmail.com for return instructions.
9. What if I receive a damaged or wrong product?
We’re sorry for the inconvenience. If you receive a damaged or incorrect item, please contact us immediately at viraltechnologystore@gmail.com with photos of the product, and we’ll arrange a replacement or refund.
10. How can I contact customer support?
For any queries, you can email us at viraltechnologystore@gmail.com. Our customer support team typically responds within 24 hours.
11. Do you offer discounts or bulk pricing?
Yes! We frequently run promotions and offer special discounts. Follow us on social media and subscribe to our newsletter for the latest deals. For bulk orders, contact us directly for custom pricing.